Frequently asked questions

Price & hiring

What does it cost approximately to rent a Rug Doctor carpet cleaner?

You can rent the standard Rug Doctor machine for around $39.90 on a 24 hour rental. (48 hour rentals are also available). Rug Doctor Carpet Detergent costs from around $12.25 1 litre bottle) which is enough to clean up to two rooms. With a 24 hour machine rental and the Rug Doctor 4 litre bottle of Carpet Detergent you can clean your whole house - up to 8 rooms for around $82.40!

What is the difference between the red rental Rug Doctor machines and the blue Rug Doctor machines available for purchase?

Millions already know about and have been renting Rug Doctor carpet cleaning machines for years. Now you can purchase the same powerful machine! The red rental Rug Doctor machines and the blue Rug Doctor machines have the same features, the same horse power, and the same amps. The only difference between the two is red machine is for the rental market and has an hour meter on it and the blue machines are available for purchase.

When I buy a machine does the machine have an hour meter on it?

The blue machines do not have hour meters. The reason for the hour meter is for rental maintenance purposes only.

Is this a professional grade machine?

Yes, both the Mighty Pro and Wide Track machines are considered professional grade. They are built to last with vacuum power that far exceeds department store models. Many hotels, businesses, resorts, restaurants and even contract carpet cleaning services use the Rug Doctor machine.

How long does this machine really last? How durable is it?

With proper care and maintenance, the machine is designed to last a lifetime. The outside covering of the machine is made of a durable thick plastic that can withstand hits and bumps without cracking. Rug Doctor blue machines are exactly the same as machines you rent from your local store only the color is different and there is no hour meter. Rug Doctor rental machines stay in circulation for over 10 years before retirement and are rented, transported and used several times a week.

What Sort of id do I need to take to the store to rent a rug doctor cleaner?

We now only require a Photo Driving Licence and a Credit/Debit card if the card is used to pay for the machine rental.
We will still accept a Passport (as alternative photo ID) and a Credit/Debit card if the card is used to pay for the machine rental
We will still accept household bills/statements - with the photo ID - when paying for machine rental with cash.

THIS NEW FAST TRACK ID CURRENTLY BEING INTRODUCED
(NOT IN ALL STORES YET, PLEASE CHECK WITH YOUR NEAREST STORE)

ALTERNATIVELY, TO CONFIRM YOUR CURRENT ADDRESS IF PAYING WITH CASH - ONE OF THESE:

A household bill (within the last 6 months)
A recent bank or credit card statement

TO CONFIRM YOUR SIGNATURE - ONE OF THESE:

Debit/Credit Card (only if being used to pay for rental)
Valid AU Driving License (excludes provisional licenses)
Valid AU Passport

Please note that a credit card can only be used as ID if it is also used to pay for the rental. Deposits are not required at every store. If the store does require a deposit, the deposits may vary.

Do I have to leave a deposit?

Some rental outlets do require a deposit to be left, this is mainly required in order to ensure that the Rug Doctor is returned in a clean condition ready for the next renter.

Is the hand tool included as part of the rental of the Rug Doctor?

Yes, the hand tool comes free to use with the rental of the Rug Doctor machine. You do not need to take it if you are only going to clean your carpets. If you do use the hand tool kit please remember to bring it back to the store with the machine. Please take care when cleaning stairs.

Where can I rent a Rug Doctor?

Please use the Store Locator (below) to find your nearest store location, its proximity to you and directions how to get there from your home. 90% of households in the UK are no more than a 10 minute drive away from their nearest rental outlet. (Post Office proximity survey)

Can I use products other than Rug Doctor in the machine?

Rug Doctor Detergents and Cleaners have been specially formulated for use with the Rug Doctor machine. Products that are not made specifically for a water extraction method of carpet cleaning should NEVER be used as damage to the carpet can occur. Carpets need a specific pH range of cleaning solutions that are both effective in loosening dirt yet they won't damage the carpet fibres.

Products that are not made for the kind of rinsing, brushing and extraction provided by the machine will leave residues once they dry that attract dirt. We do not recommend the use of any other brand of detergents and cleaners in Rug Doctor machines other than Rug Doctor solutions . Through extensive testing we have found that no other products compare to Rug Doctor in terms of the 3 critical elements carpet cleaning: effective deep-cleaning, pH balanced for safe cleaning and clean rinsing ability. Using cheap cleaning solutions can be a false economy.


Cleaning carpets

Can the Rug Doctor carpet cleaner be used to extract water - from a flood for instance?

The machine should NEVER be used on a carpet or anywhere where standing water remains from a flood or from other situations. Only carpets and upholstery that are damp, NOT water laden or soggy are safe for extraction. The machine is an electrical appliance. Extracting water from overly wet carpet could be a risk of electric shock. We recommend flood damaged carpet to be treated by the services of a commercial carpet cleaning technician.

Can I clean Berber carpeting? How about wool? Area rugs? Shag Pile? Etc.

You can clean Berber carpeting; however care must be taken not to over wet it. Berber carpeting’s tight, looped weave tends to hold much more moisture than cut pile carpets. Over wetting can create drying problems so you should make sure you are limiting your cleaning passes to one only. It’s a good idea to go over Berber a second time without pressing the spray button to give it an extra vacuuming only pass.
Wool carpeting can be safely cleaned with the Rug Doctor using hot tap water in the machine.
Do not use Rug Doctor machines or products on anything that states dry clean only.
You can clean area rugs; however, you should remove them from any areas where flooring under the area rug can be damaged by water such as hardwood or laminate flooring. The best way to clean your area rugs is by taking them outside or to your garage and cleaning them there. Once they are completely dry the rugs can be returned to the hardwood flooring.
You may use our machines to clean shag pile carpeting, the same instructions apply as cleaning Berber carpeting, make sure you don’t stay on an area too long with the machine and make sure you are vacuuming up as much or close to the amount you are putting into the carpet.

What kind of carpets or rugs are not to be cleaned with the Rug Doctor?

DO NOT use Rug Doctor Machines or Rug Doctor products on Oriental rugs, Silk hand-loomed rugs, Braided rugs, or Non-colourfast fabrics. Some stains require professional treatment.

Can you use the Rug Doctor carpet cleaner on Tile, Cement or any other hard surface?

No. Do not use the Rug Doctor machine on tile, cement or any other hard surface. (1) At the front of the machine is a hard metal surface that may scratch the hard surface flooring. (2) There is nothing on the machine to capture the water from moving about when sprayed on the surface; the machine does not contain a squeegee.

How do you clean stairs with the Rug Doctor carpet cleaner?

To clean the stairs you use the Upholstery/Hand Tool attachment. Set the machine to “ON” for Upholstery/Hand Tool cleaning and use Rug Doctor Carpet Cleaning solution in the tank.
Position the Machine at the top or bottom of the stairway.

Can I use the machine outside in my back garden on a rug?

For safety reasons we recommend only cleaning in an area that is flat, clean, and dry hard floor surface. For cleaning mats, it would be preferable do this on your concrete floor. Avoid using on any other outside surfaces.

Can I use the tool and your solutions to clean a mattress?

Rug Doctor Machine and Upholstery/Hand Tool attachment is recommended on most mattresses with the exception of mattresses or mattress toppers made with memory foam, foam or goose down. You can clean your mattress using the Rug Doctor Upholstery/Hand Tool and Upholstery Cleaner product. It is very important in cleaning mattresses not to over wet them and allow plenty of dry time. We recommend you first set your mattress up on its side. Clean one side of the mattress, making sure you go over your cleaning paths a second time without squeezing the Hand Tool lever so that the second pass is vacuum only. Once you have finished one side of the mattress, leave the mattress on its side and let it dry completely before continuing to the next side.

Cleaning upholstery

Is the Rug Doctor carpet cleaner heavy?

The Mighty Pack Machine weighs approximately 15 kilograms empty.

Can I use the upholstery cleaner on my car seats?

Yes. For best results clean with the Rug Doctor Machine and hire the Upholstery / Hand Tool attachment for using on the car seats.

Is it possible to use the upholstery cleaner to clean the seats on my boat?

Yes, for fabric upholstered seats and bunks use the Rug Doctor Machine and hire the Upholstery / Hand Tool attachment.

Can the upholstery tool clean curtains?

Yes, if they are a heavy duty fabric, not a delicate fabric. Use the Rug Doctor Upholstery Cleaner solution in the machine for cleaning. Check for colour fastness of the fabric by doing a test patch in an inconspicuous area before cleaning.

Can I use the upholstery cleaner to clean mattresses?

Ideal for cleaning mattresses, for best results clean with the Rug Doctor Machine and use the Upholstery / Tool attachment.

What fabrics should I not use the Rug Doctor Upholstery Cleaner or Hand Tool on?

DO NOT use the Rug Doctor Machine and Hand Tool or Rug Doctor products on Silk, Leather, Suede Leather or Haitian Cotton.